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You can capitalise on these specials until 31st of December 2020. Valid for check-in dates beyond the expiration of the promotion.

Specials

All deposits we receive go directly to our staff and their family.

Solitude Lembeh Resort

Lembeh, Indonesia

10% Discount on all package

AND

Group special of 5 paying + 1 free of charge

Solitude Acacia Resort

Anilao, Philippines

10% Discount on all package

AND

Group special of 5 paying + 1 free of charge

Solitude Adventurer

Indonesia

10% Discount on all cabin categories

OR

Group special of 5 paying + 1 free of charge

Solitude One

Palau & Philippines

10% Discount on all cabin categories

OR

Group special of 5 paying + 1 free of charge

*Special promotion cannot be redeemed towards any Tubbataha cruises.

*All bookings are subject to availability and our standard terms & conditions, in addition to our interim terms and conditions as a result of COVID-19.

*Promotion Valid from the 1st June 2020 to the 31st December 2020.

*Applicable for check-in dates beyond the dealine of the promotion.

Terms & Conditions

These are the Terms and Conditions under which Solitude Resorts products are made available for sales. Once you make a
payment towards your reservation, you become bound by these Booking Terms & Conditions, so it is important that you read
them carefully. Please refer to any supplementary clauses appended at the end of this document, if any.

Unless otherwise stated, the following are the definitions used in sales, reservation and travel for Solitude Resorts

  Term and Explanations:

  • Solitude World Pte Ltd: The management (including sales & marketing) and holding company of Solitude Liveaboards & Resort. A Singapore incorporated company.
  • Solitude: Solitude Liveaboards & Resorts and Solitude World Pte. Ltd.’s directors, management, vessel owners, property
    owners, staff, vessel crew, associate companies, subsidiaries, vendors, suppliers.
  • Room: Guest accommodation (room).
  • Guest(s), You, Your: Solitude’s prospective and/or actual clients who will/are undertaking the services rendered by Solitude.
  • 3rd person sharing / Triple Sharing: A 3rd person sharing option is when 3 guests share one room with his or her own bed.
  • Twin Sharing: 2 Single Beds in one room.
  • King Sharing: 1 King Bed in one room.
  • Resort The resort or hotel which is operated and provided by Solitude as the accommodation on which you travel to and
    stay in.
  • Package: A fixed itinerary with multiple services such as in‐water activities, underwater activities, land activities, food,
    beverages, facilities and water transportation, land transportation provided by Solitude or any other provider.
  • Enquiry/Inquiry: An enquiry/inquiry is made when a party submits a question on availability of room or services for a specific period for booking.
  • Reservation/Booking: A reservation/booking is made when an enquiry for availability is positive. An invoice will be raised for the reservation/booking and send to enquirer for payment. However, it is not a confirmation of acceptance of the
    reservation/booking by Solitude until full payment is received.
  • Confirmation of Service Exchange: A confirmation of service exchange will be issued to the enquirer once full payment is received for thereservation/booking.

Enquiries/Inquiries can be accepted by verbal or written method of communications. However, Reservations/Bookings are given in writing only and the enquirer will receive an invoice requesting for payment to confirm the reservation/booking. Once full payment is received, a Confirmation of Service Exchange Voucher will be issued.

BOOKING/RESERVATION PAYMENTS FOR SOLITUDE RESORTS – Please refer to any supplementary clauses appended, if any. 

Unless otherwise stated in specific promotional sales literature, to confirm a reservation/booking,

For Bookings with 3 or less rooms, a minimum deposit of 250USD per Person must be received by Solitude within 14 days of the date of your invoice. Remaining balance must be paid no later than 45 days before check‐in date of your booking. If a reservation/booking is made in 45 days or less to the check‐in date of your booking, full payment is required within 7 Days of the date of your invoice to confirm your reservation/booking.

For Bookings with 4 or more rooms, a minimum deposit of 20% of the total invoiced amount for the booking must be received by Solitude within 14 days of the date of your invoice. Remaining balance must be paid no later than 45 days before check‐in date of your booking. If a reservation/booking is made in 45 days or less to the check‐in date of your booking, full payment is required within 7 Days of the date of your invoice to confirm your reservation/booking. All bank charges (commissions, telex fees, etc) including the beneficiary’s (Solitude World Pte Ltd) must be borne by you. Solitude reserves the right to assume a cancellation is made by you on your reservation if the above payment terms are not fulfilled including partially paid bookings.

CANCELLATION and AMENDMENT ANNOUNCEMENTS by YOU 

Amendments or cancellation of confirmation of Solitude service exchange must be made in writing to avoid misinterpretation and misunderstanding. Any amendment, including transferring your cruise fare already paid to another person, request to your reservation is subject to acceptance and/or availability by Solitude. If Solitude is unable to accommodate your request, the standard cancellation charges below shall apply. 

Unless otherwise stated in the sales literature, the following cancellation charges will be applied to each invoice. Our cancellation charges prior to check-in and the required days of notice are as follows:

  • 120 Days or More: 15% of deposit amount or 0% if credited for rebooking
  • 45 Days to 119 Days: 100% of deposit amount or 30% if credited for rebooking
  • 44 Days or Less including No Show:100% of all payments made

Before check‐in, all changes to reservations/bookings are subject to availability and if any modification is requested, the new reservation/booking must the same or of greater value to the one already paid for. Any bank charges or third‐party administration fees that may arise from any cancellation or amendment, including refunds shall be borne by the beneficiary.

TRAVEL DOCUMENTS 

You are to have a valid visa (if required) and international passport with a minimum of SIX months’ validity from the date of entry to every country which Solitude operates in (which may be 2 or more countries in a single cruise itinerary) and to ensure that you have sufficient number of empty pages in your passport for immigration entry visa stamp. Solitude will not be responsible for any inconveniences and incidentals caused by your failure to undertake this responsibility (including the verification of visa requirements). If any of Solitude’ guests should be refused entry into the country of the Cruise Embarkation and Disembarkation port, for any reason whatsoever, Solitude reserves the right to apply the “No‐Show” cancellation policy and the affected guest(s) shall be responsible for all expenses that will be incurred due to such event, including returning home.

TRAVEL INSURANCE and DIVE INSURANCE

Travel Insurance is mandatory for all guests on board Solitude’s liveaboard or Solitude’s resorts. If you are undertaking skin and scuba diving activities, the insurance should provide coverage for scuba related injuries and international evacuations in addition to other standard travel insurance policy coverage. The insurance policy should cover international emergency evacuations, trip cancellations, baggage loss, hospitalisations, medical treatments including hyperbaric recompression, etc. 

Solitude will not take any responsibility whatsoever for any expenses that may be incurred through lack of adequate or no insurance coverage undertaken by you.

 FORCE MAJEURE

Solitude will not be liable to you and/or any other parties for any delay or disruption including “no‐show” caused by a Force Majeure event, whether or not such events were foreseeable. “Force Majeure Event” means any cause beyond the reasonable control of a party that could not, by any reasonable diligence, be avoided, including acts of God, acts of war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, earthquakes, tsunami, typhoons, or denial of entry or delays in the course of clearing immigration, quarantine and customs of any port of entries into a country.

You are strongly encouraged to ensure that your choice of travel insurance policy adequately covers you for most, if not all of any Force Majeure Events. Solitude will not take any responsibility whatsoever for any expenses that may be incurred through lack of adequate or no insurance coverage undertaken by you.

DIVE CERTIFICATION PROOF

All guests participating in recreational guided or unguided scuba activities must present their dive certification card and/or dive log book for verification.

Solitude reserves the right to reject any dive participation or suggest a refresher course if any scuba participant is unable to perform dive skills at level deemed safe to continue participation in normal diving activities. Solitude reserves the right to reject any participation in scuba diving activities if dive certification proof is not presented upon request.

No refunds will be granted if any guest is rejected from participating for reasons beyond the control of Solitude (ie. failure to provide proof of dive certification/qualification or health problems) from any activities that has been prepaid.

DISCHARGED OF LIABILITIES AND INDEMNIFICATION

Solitude and its associates act only as service providers for the transportation, accommodation, scuba diving activities, boating activities and other principal service. We accept no responsibilities for civil unrest, terrorism, strikes, illness, epidemics, accidents, injuries, damage, loss and theft, quarantine, customs regulations, changes in flight itinerary, delays, deportation or refusal of entry by immigration authorities and other circumstances beyond Solitude’s control.

All guests participating in any form of scuba and skin diving activity (including boating, snorkelling) and/or any other water activities must sign and accept our Liability Waiver & Assumption of Risk form(s).

If neither party (Solitude, you, your client) will take any action, you agree that that the courts of the Republic of Singapore shall have exclusive jurisdiction over any litigation arising from any action you bring against Solitude; to submit to the personal jurisdiction of the courts of the Republic of Singapore; and to waive any and all personal rights under the law of any jurisdiction to object on any basis (including, without limitation, inconvenience of forum) to jurisdiction or venue within the Republic of Singapore for any litigation arising in connection with this Agreement.

GUEST ETIQUETTE AND CONSIDERATION

Solitude, its General Managers (Cruise Directors or Resort Managers), or any other deputized figures of authority on the property reserve the right, at their sole discretion, to cancel any guest’s stay and/or booked services with the resort and regard them as “persona non‐grata” should they be considered a nuisance, a threat or danger to guests, staff or otherwise hinder the safe and secure operation of the resort or any associated activities. All “persona non‐grata” are responsible to pay in full any unpaid services that were rendered to them and are solely responsible for any other expenses incurred after having the resort services cancelled.


These are the Terms and Conditions under which Solitude Resorts products are made available for sales. Once you make a
payment towards your reservation, you become bound by these Booking Terms & Conditions, so it is important that you read
them carefully. Please refer to any supplementary clauses appended at the end of this document, if any.

Unless otherwise stated, the following are the definitions used in sales, reservation and travel for Solitude Liveaboards, i.e. Solitude Adventurer, Solitude One

 Term and Explanations:

  • Solitude World Pte Ltd: The management (including sales & marketing) and holding company of Solitude Liveaboards & Resort. A Singapore incorporated company.
  • Solitude: Solitude Liveaboards & Resorts and Solitude World Pte. Ltd.’s directors, management, vessel owners, property
    owners, staff, vessel crew, associate companies, subsidiaries, vendors, suppliers.
  • PT Mega Adventure Indonesia: The operation management and owner of KM Mega Adventurer.
  • Megayacht Charters Pte Ltd: The principle owner of KM Mega Adventurer and of which all booking sales made shall be invoiced from.
  • Cabin: Guest accommodation (room) on board.
  • Guest(s), You, Your: Solitude’s prospective and/or actual clients who will/are undertaking the services rendered by Solitude.
  • 3rd person sharing / Triple Sharing: A 3rd person sharing option is when 3 guests share one room with his or her own bed.
  • Twin Sharing: 2 Single Beds in one room.
  • King Sharing: 1 King Bed in one room.
  • Liveaboard: The vessel which is operated provided by Solitude as the carrier on which you travel and/or any substituted ship.
  • Cruise: The liveaboard’s scheduled itinerary including embarkation (departure) date and port to disembarkation (arrival) date and port, in-water activities, underwater activities, food, beverages, facilities and water transportation provided by us.
  • Cruise Fare: The total amount paid, excluding Optional Facilities and Service Fees, in exchange for the cruise.
  • Enquiry/Inquiry: An enquiry/inquiry is made when a party submits a question on availability of room or services for a specific period for booking.
  • Reservation/Booking: A reservation/booking is made when an enquiry for availability is positive. An invoice will be raised for the reservation/booking and send to enquirer for payment. However, it is not a confirmation of acceptance of the
    reservation/booking by Solitude until full payment is received.
  • Confirmation of Service Exchange: A confirmation of service exchange will be issued to the enquirer once full payment is received for thereservation/booking.

Enquiries/Inquiries can be accepted by verbal or written method of communications. However, Reservations/Bookings are given in writing only and the enquirer will receive an invoice requesting for payment to confirm the reservation/booking. Once full payment is received, a Confirmation of Service Exchange Voucher will be issued.

BOOKING/RESERVATION PAYMENTS FOR SOLITUDE RESORTS – Please refer to any supplementary clauses appended, if any. 

Unless otherwise stated in specific promotional sales literature, to confirm a reservation/booking, a minimum deposit of 15% of the total cruise fare payment must be received by Solitude within 14 days of the date of your booking confirmation issued by us. Additional 20% of the total cruise fare bust be paid no later than 300 days (total of 35% is required if departure date is less than 300 days) and the remaining balance must be paid no later than 60 days before the departure date of your cruise. If a reservation/booking is made in 90 days or less to the departure date of your cruise, full payment of the cruise fare is required within 14 days of the date of your invoice to confirm your reservation/booking.

All bank charges (commissions, telex fees, etc) including the beneficiary must be borne by you. Solitude reserves the right to refuse any guest to be provided with the cruise service including embarkation of the vessel if the cruise fare is not fully paid.

Solitude reserves the right to assume a cancellation is made by you on your reservation if the above payment terms for the cruise fare are not fulfilled. 

 

CANCELLATION and AMENDMENT ANNOUNCEMENTS by YOU 

Amendments or cancellation of confirmation of Solitude service exchange must be made in writing to avoid misinterpretation and misunderstanding. Any amendment, including transferring your cruise fare already paid to another person, request to your reservation is subject to acceptance and/or availability by Solitude. If Solitude is unable to accommodate your request, the standard cancellation charges below shall apply. 

Unless otherwise stated in the sales literature, the following cancellation charges will be applied to each invoice. Our cancellation charges prior to check-in and the required days of notice are as follows:

  • 300 Days or More: 5% of deposit amount or 0% if credited for rebooking
  • 60 Days to 229 Days: 30% of deposit amount or 10% if credited for rebooking
  • 59 Days or Less including No Show: 100% of all payments made

Before check‐in, all changes to reservations/bookings are subject to availability and if any modification is requested, the new reservation/booking must the same or of greater value to the one already paid for. Any bank charges or third‐party administration fees that may arise from any cancellation or amendment, including refunds shall be borne by the beneficiary.

CRUISE ITINERARIES

Solitude endeavours to provide the cruise as booked and paid for in accordance with our published schedules and itinerary. However, Solitude reserves the right to make any alteration to any itinerary as deemed necessary. Solitude reserves the right to cancel the whole cruise itinerary or any part of the itinerary for any reason, including an insufficient number of participants, inclement weather, logistics, mechanical, safety considerations, etc.

CANCELLATION & AMENDMENT ANNOUNCEMENTS by Solitude

Solitude and its associates act only as service providers for transportation, accommodation, scuba diving activities, boating activities and other principle services. We accept no responsibilities for civil unrest, terrorism, strikes, illness, epidemics, accidents, injuries, damage, loss and theft, quarantine, customs regulations, changes in flight itinerary, delays, deportation or refusal of entry by immigration authorities and other circumstances beyond Solitude’s control.

In the case where an amendment is made by Solitude to overall cruise duration, the affected cruise guests will be offered a credit or refund of the cruise fare pro-rated by the number of days reduced from which the cruise itinerary was scheduled for.

In the case where cancellation of a cruise is made, Solitude shall endeavour to provide suitable recourse which includes, but not necessarily limited to, participating on another available cruise offered by Solitude, a full refund of the cruise fare amount that is already to Solitude ( credit for future booking or cash) to the affected cruise guests’ consideration. If no recourse offered by Solitude can be accepted by the affected cruise guests, Solitude shall reserve the right to provide a full refund of the cruise fare amount that is already to Solitude in cash and consider the refunded cruise booking as cancelled.

TRAVEL DOCUMENTS 

You are to have a valid visa (if required) and international passport with a minimum of SIX months’ validity from the date of entry to every country which Solitude operates in (which may be 2 or more countries in a single cruise itinerary) and to ensure that you have a sufficient number of empty pages in your passport for immigration entry visa stamp. Solitude will not be responsible for any inconveniences and incidentals caused by your failure to undertake this responsibility (including the verification of visa requirements). If any of Solitude’ guests should be refused entry into the country of the Cruise Embarkation and Disembarkation port, for any reason whatsoever, Solitude reserves the right to apply the “No‐Show” cancellation policy and the affected guest(s) shall be responsible for all expenses that will be incurred due to such event, including returning home.

TRAVEL INSURANCE and DIVE INSURANCE

Travel Insurance is mandatory for all guests onboard Solitude’s liveaboard or Solitude’s resorts. If you are undertaking skin and scuba diving activities, the insurance should provide coverage for scuba related injuries and international evacuations in addition to other standard travel insurance policy coverage. The insurance policy should cover international emergency evacuations, trip cancellations, baggage loss, hospitalisations, medical treatments including hyperbaric recompression, etc. 

Solitude will not take any responsibility whatsoever for any expenses that may be incurred through lack of adequate or no insurance coverage undertaken by you.

 FORCE MAJEURE

Solitude will not be liable to you and/or any other parties for any delay or disruption including “no‐show” caused by a Force Majeure event, whether or not such events were foreseeable. “Force Majeure Event” means any cause beyond the reasonable control of a party that could not, by any reasonable diligence, be avoided, including acts of God, acts of war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, earthquakes, tsunami, typhoons, or denial of entry or delays in the course of clearing immigration, quarantine and customs of any port of entries into a country.

You are strongly encouraged to ensure that your choice of travel insurance policy adequately covers you for most, if not all of any Force Majeure Events. Solitude will not take any responsibility whatsoever for any expenses that may be incurred through lack of adequate or no insurance coverage undertaken by you.

DIVE CERTIFICATION PROOF

All guests participating in recreational guided or unguided scuba activities must present their dive certification card and/or dive log book for verification.

Solitude reserves the right to reject any dive participation or suggest a refresher course if any scuba participant is unable to perform dive skills at level deemed safe to continue participation in normal diving activities. Solitude reserves the right to reject any participation in scuba diving activities if dive certification proof is not presented upon request.

No refunds will be granted if any guest is rejected from participating for reasons beyond the control of Solitude (ie. failure to provide proof of dive certification/qualification or health problems) from any activities that has been prepaid.

DISCHARGED OF LIABILITIES AND INDEMNIFICATION

Solitude and its associates act only as service providers for the transportation, accommodation, scuba diving activities, boating activities and other principal service. We accept no responsibilities for civil unrest, terrorism, strikes, illness, epidemics, accidents, injuries, damage, loss and theft, quarantine, customs regulations, changes in flight itinerary, delays, deportation or refusal of entry by immigration authorities and other circumstances beyond Solitude’s control.

All guests participating in any form of scuba and skin diving activity (including boating, snorkelling) and/or any other water activities must sign and accept our Liability Waiver & Assumption of Risk form(s).

If neither party (Solitude, you, your client) will take any action, you agree that that the courts of the Republic of Singapore shall have exclusive jurisdiction over any litigation arising from any action you bring against Solitude; to submit to the personal jurisdiction of the courts of the Republic of Singapore; and to waive any and all personal rights under the law of any jurisdiction to object on any basis (including, without limitation, inconvenience of forum) to jurisdiction or venue within the Republic of Singapore for any litigation arising in connection with this Agreement.

GUEST ETIQUETTE AND CONSIDERATION

Solitude, its Captains, General Managers (Cruise Directors or Resort Managers), or any other deputized figures of authority onboard the vessels reserve the right, at their sole discretion, to disembark any guest (or confined in their cabin), in any port of call, for any reason, should they be considered to endanger the “quiet enjoyment” of guests on board or if they are found to be a nuisance, threat or danger to guests, staff or otherwise hinder the safe and secure operation of the vessel or any associated land programs. Any guest(s) disembarked from the vessels are solely responsible for any costs incurred with repatriation. The full cruise fare will be considered earned and retained and no refunds or reimbursements given.

 

Supplementary Clause – Effective from 10 March 2020 to 30 June 2020 – Interim Booking/Reservation Terms & Conditions

INTERIM BOOKING/RESERVATION TERMS & CONDITIONS Effective to ALL New Bookings made between 10 March 2020 and 30 June 2020 (both dates inclusive)

Amendments or cancellation of the confirmation of Solitude service exchange must be made in writing to avoid misinterpretation
and misunderstanding. Any amendment, including transferring your cruise fare already paid to another person, request to your
reservation is subject to acceptance and/or availability by Solitude. If Solitude is unable to accommodate your request, the
standard cancellation charges below shall apply.

Payment
  • Deposit Minimum of 5% required within 21 days
  • 2nd Deposit of 10% required 121 Days before embarkation date
  • Full Balance due 31 Days before embarkation date
Cancellation
 
121 Days or More before Embarkation Date – 2 options
  • No cancellation fee for Booking Credit (Validity 12 months from original embarkation date), or
  • 5% cancellation fee (minimum 250USD) for Cash Refund. All fees for sending the refund are borne by the beneficiary.
120 Days or less before Check-In Date – 2 options
  • 10% cancellation fee and balance Booking Credit (Validity 12 months from original check-in date) , or
  • 20% cancellation fee (minimum 150USD) for Cash Refund. All fees for sending the refund are borne by the beneficiary.

30 Days or less before Check-In Date, including No-Show

  • 100% cancellation fee – No Refunds

Unless otherwise stated in the sales literature, the following cancellation charges will be applied to each invoice.

Before check‐in, all changes to reservations/bookings are subject to availability and if any modification is requested, the new reservation/booking must the same or of greater value to the one already paid for. Any bank charges or third‐party administration fees that may arise from any cancellation or amendment, including payments for refunds out shall be borne by the beneficiary. 

**Resorts**
 
Payment
  • Deposit Minimum of 10% required within 21 days
  • Full Balance due 14 days before check-in date
 
Cancellation
 
31 Days or More before Check-In Date – 2 options
  • No cancellation fee for Booking Credit (Validity 12 months from original check-in date), or
  • 5% cancellation fee (minimum 75USD) for Cash Refund. All fees for sending the refund are borne by the beneficiary.
30 Days or less before Check-In Date – 2 options
  • No cancellation fee for Booking Credit (Validity 12 months from original check-in date), or
  • 20% cancellation fee (minimum 150USD) for Cash Refund. All fees for sending the refund are borne by the beneficiary.

7 Days or less before Check-In Date, including No-Show

  • 100% cancellation fee – No Refunds
 
**Liveaboards**
 
Payment
  • Deposit Minimum of 5% required within 21 days
  • 2nd Deposit of 10% required 121 Days before embarkation date
  • Full Balance due 31 Days before embarkation date
Cancellation
 
121 Days or More before Embarkation Date – 2 options
  • No cancellation fee for Booking Credit (Validity 12 months from original embarkation date), or
  • 5% cancellation fee (minimum 250USD) for Cash Refund. All fees for sending the refund are borne by the beneficiary.
120 days or less before Embarkation Date – 2 options
  • 10% cancellation fee and balance Booking Credit (Validity 12 months from original check-in date), or
  • 20% cancellation fee (minimum 500USD) for Cash Refund. All fees for sending the refund are borne by the beneficiary.

30 Days or less before Check-In Date, including No-Show

  • 100% cancellation fee – No Refunds
 
**Rescheduling Bookings**
 

As a result of COVID-19 and governmental actions in its wake, we live in peculiar and challenging times at the moment. As a token of our gratitude for keeping our staff focused and hopeful for the work we’ll be offering an ‘Appreciation Booking Voucher’.

 
Appreciation Booking Credit Voucher – 10% to 12% of the published rate of their packaged booked.
  • Only issued when a current booking is fully paid;
  • Applies only to the guests, non-transferable;
  • redemption validity of 24 months from the date of disembarkation/check-out of their original booking to be redeemed;

 In preparation of a post-pandemic climate in travel, diving and socialising, here are Solitude’s response to ensuring that we further enhance our standards of operation and introduce a few new interim  operational procedures to ensure we safeguard the well-being of our guests, crew and staff alike. 

Reservations

  • Until further notice, we are suspending “open-to-share” individual bookings acceptance. Single supplement (room/cabin for one person only) remains available for bookings. Interested enquiries that are not enquiring for twin, double, triple or quad sharing cabin/room are encouraged to share only with individual(s) whom they are familiar with.

Embarkation or Resort Check-In

  • Body temperature of each guest will be checked during the first point of meeting (i.e. airport or hotel). If the guest has a temperature (37.8 C+) with or without showing other signs of COV-19 related symptoms, we will check again with a different measuring device. If the temperature is consistently higher than 37.8C, we will bring the guest to the closest medical facility (e.g airport infirmary or designated medical clinic) to consult with local authorities for their attention and actions.

All international arriving guests are encouraged to at least 1 day earlier than the start of their cruise or resort stay.

  • Check-In process involving physical paperwork will be minimised. Unless absolutely required due to local authority tourist registration requirement, all forms required will be digitally exchanged.

Boat, Diving & Meals

  • Serving and guests’ eating utensils and crockeries will be heat treated prior to guests use. Guests will be encouraged to bring their own eating utensils (added to our Know-Before-You-Go documents)
  • Meal time will be staggered and will be in the form of Table D’hote or Sit-Down Buffet (Both for full-board inclusive packages), or Ala-carte service. For Sit-Down Buffet, guests will choose as often as they like from the prepared buffet menu that will be inside the kitchen. The staff will then plate the food and served to the guests.
  • Table and/or sitting arrangements will be organized in the manner to observe safe distancing. Resort guests will have the additional option to dine in their room.
  • All rental regulators, masks and snorkels that have been requested for rent will be treated with disinfectant and rinsed thoroughly just before handing over to guests so that they can witness the sanitization.
  • New mouthpieces will be available for purchase if requested.
  • Staggering dive groups to avoid crowding on dive deck and for dive briefings.

Beyond Our Own Usual Practice

  • All crew will be required to wear protective facemasks. All guests are recommended to also observe the responsibility of wearing a protective facemask whenever necessary especially while interacting with others. Protective facemasks will be available to all guests if required.
  • All guest and high traffic spaces will have cleaning and disinfecting performed with increased frequency
  • Hand sanitizers and/or sanitizing wipes will be provided in all guest rooms/cabins and also all high traffic areas
  • Guest rooms/cabins will be completely cleaned and sanitized prior to new guest moving in
  • Besides in-house guests, all visitation to our liveaboards & resorts will strictly be on a need-to basis (e.g deliveries, contractors, inspectors etc.) and whenever possible, guests areas are avoided by these visitations

Our Communicable Disease Emergency Response Procedure

  • If fever or any other known communicable disease symptoms are reported on board
    • Step 1 : Isolation
    • Step 2 : Body Temperature taking and logging. For accuracy, 3 different forms of thermometer will be used.
    • Step 3 : If he/she is not showing any worsening symptoms, continue with step 2 while allowing the person to self-medicate if he/she chooses. If he/she is has informed or the symptoms are visibly worsening, advice from a Medical authority will be followed which may include emergency evacuation
  • Medical authority will be contacted for consultation, if one is not available in person, consultation will be made over voice and/or video communications.
  • All meals will be delivered and eaten in quarantine area.
  • If instructed by the relevant authorities, every individual in the resort or liveaboard will be put through a quarantine process. Solitude will first ensure that safety and comfort of everyone’s well-being will be the top priority during this process.

Final Note

  • All guests must acknowledge that in the unlikely event of an emergency he/she must accept that any assistance will require any individual to be in close proximity or even touching when rendering first aid or rescue, including CPR.
  • It is obvious that social distancing endeavours may be hard to practise, especially on a liveaboard or a dive skiff. All enquiries will be informed of our limitations and if they must assurance of being able to avoid close proximity to any other people, especially guests; we will provide the option and rates of chartering the whole liveaboard or the dive skiff for themselves.
  • All guests must undertake their own responsibility to acquire the best possible travel and medical insurance that will suitably cover their needs including cancellation/curtailment of their holidays due to any pandemic and other force majeure events.
  • As signs and symptoms of cold and flu manifestation are common especially during a diving holiday, we ultimately rely on the responsibility of everyone to protect and care for themselves against falling sick. That responsibility also include to safeguarding others around him/her as we all have different levels of body immune system. This trust in one another to uphold the responsibility has always existed, especially for scuba divers because we trust one another to be in sound health and mind participate in scuba and sea sport activities.

Questions or Queries?