Definitions for 3SIXTY Appreciation Program
Accrued Balance
The value or points accumulated from eligible spending, which contribute to the Tier Balance. Accrued Balance includes purchases such as accommodation, dining, activities, and other eligible services.
Agent / Group Facilitator
A representative or individual who organises and facilitates group bookings for others. Agents and Group Facilitators are not eligible to accrue Tier Balance or other benefits under the 3SIXTY Appreciation Program for their role in organising bookings.
Annual Balance Period
The 12-month period in which a guest’s spending is calculated to determine their membership tier and benefits under the 3SIXTY Appreciation Program.
Balance Booster
A special promotion or incentive that increases the accrued balance for a member. Balance Boosters may be applied during specific promotional periods or events, allowing members to accumulate additional points or value toward their Tier Balance more quickly.
Booking Lead (Primary Booker)
The primary individual responsible for organising and booking a charter or group trip. The Booking Lead can be designated to receive the accrued balance for the entire booking.
Booking Types
- Direct Booking: A reservation made directly with Solitude World via the 3SIXTY platform, Solitude World’s official website, or through Solitude World’s reservations team. Direct bookings qualify for accruing balances under the 3SIXTY Appreciation Program.
- Non-Direct Booking : A reservation made through third-party agents, facilitators, or platforms not affiliated with Solitude World. Non-direct bookings are not eligible to accrue balances or benefits under the 3SIXTY Appreciation Program.
Charter Bookings
- Full Charter : A booking where an entire vessel is exclusively reserved for one group or party, similar to a Private Charter.
- Half Charter : A booking where part of the vessel is reserved for a group, and the remaining spaces are available to other guests.
- Private Charter: A full vessel booking where the entire vessel is reserved for the exclusive use of one individual or group, with no other guests allowed.
Credit Voucher/Note
A monetary discount or credit applied to bookings, which does not contribute to the Tier Balance or Accrued Balance.
Eligible Spending
Spending that qualifies for accruing Tier Balance, including accommodation, dining, activities, and additional services. Excludes spending via credit vouchers, promotional discounts, or FOC guests.
FOC (Free of Charge
A guest who is provided accommodations, services, or experiences without charge, and is not eligible to accrue or receive tier balances.
Golden Ticket Giveaway
An annual raffle or giveaway event where members in specific tiers are entered for a chance to win a special prize. The prize value does not contribute to Tier Balance, but any incidentals during the trip will accrue points.
Incidentals
Additional purchases made during a stay or trip, such as spa services, internet, laundry, merchandise, and restaurant or bar purchases, which contribute to the Accrued Balance.
Member, World, and Xclusive Tiers
The tier levels of the 3SIXTY Appreciation Program, each corresponding to different thresholds of spending and benefits. The higher the tier, the more exclusive the benefits
Nomad Tier
The tier for non-registered guests who do not accrue any Tier Balance and are not eligible for the benefits of the 3SIXTY Appreciation Program.
Priority Booking
The ability for members, based on their tier, to reserve spaces on high-demand trips, services, or experiences ahead of non-members.
Tier Balance
The total value or points accrued based on a guest’s spending, determining their membership tier within the 3SIXTY Appreciation Program.
Unallocated Portion
Any portion of the booking’s value or Accrued Balance that is not assigned to a specific guest or the designated booking lead (booker), which will be forfeited.
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