Privacy Policy

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At Solitude World, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement explains how we collect, use, and safeguard your data when you visit our website, interact with our chatbot, make bookings, or use our CRM platform.

This Privacy and Data Collection Policy details how Solitude World (“we”, “us”, “our”) collects, uses, discloses, and safeguards personal information acquired from users (“you”, “your”) globally, including those accessing our website (“the Website”), chatbot, bookings, and CRM platform, adhering not only to the General Data Protection Regulation (GDPR) but also to other relevant global data protection laws. Your use of the Website implies your acceptance of the terms outlined in this policy.

1. Information We Collect:

We may collect various types of information, including but not limited to:

  • Personal Information: Name, email address, postal address, phone number, username, and password.
  • Usage Information: IP address, browser type, operating system, referring URLs, and actions taken on the Website.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience on the Website and for analytics purposes.

2. Legal Basis for Processing:

We process your personal information based on one or more of the following legal grounds:

  • Your consent.
  • To fulfil our contractual obligations with you.
  • To comply with legal obligations.
  • To protect your vital interests or those of another person.
  • For the performance of a task carried out in the public interest or in the exercise of official authority.
  • For our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

3. How We Use Your Information:

We may use the information collected for the following purposes:

– Providing and improving our services.
– Personalising your experience on the Website.
– Communicating with you regarding updates, promotions, and news.
– Analysing trends and usage patterns.
– Preventing fraudulent activities and ensuring the security of our services.
– Complying with legal obligations.

4. Disclosure of Information:

We may disclose your information in the following circumstances:

  • With your consent.
  • To third-party service providers who assist us in operating the Website, managing our own bookings, and maintaining our CRM platform.
  • To comply with legal obligations or respond to lawful requests from authorities.
  • In connection with a merger, acquisition, or sale of assets.
  • We will not sell or provide your details outside of the company without your explicit consent.

5. Data Subject Rights:

You have certain rights regarding your personal information under the GDPR, including the right to:

  • Access and obtain a copy of your personal data.
  • Rectify inaccuracies in your personal data.
  • Erase your personal data (“right to be forgotten”).
  • Restrict the processing of your personal data.
  • Object to the processing of your personal data.
  • Data portability.

To exercise these rights, please contact us using the information provided below.

6. Data Security:

We implement appropriate technical and organisational measures to ensure the security of your personal information and to protect it against unauthorised or unlawful processing and accidental loss, destruction, or damage.

7. International Data Transfers:

Your information may be transferred to and processed in countries outside of the European Economic Area (EEA) where data protection laws may differ. We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection or where appropriate safeguards are in place.

8. Data Retention:

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your experience on our website. These cookies are used exclusively for the functionality of our website and are not intended to track any activities outside of our domain. You can adjust your browser settings to refuse cookies, but this may impact certain functionalities. By continuing to use our website, you consent to the use of cookies as described herein.

10. Complaints:

If you believe that we have not complied with applicable data protection laws, you have the right to lodge a complaint with a supervisory authority.

11. Changes to this Policy:

We reserve the right to update or modify this Privacy and Data Collection Policy at any time. We will notify you of any changes by posting the revised policy on the Website with an updated effective date.

12. Contact Us:

If you have any questions or concerns regarding this Privacy and Data Collection Policy, or if you wish to exercise your data subject rights, please contact us at

By continuing to use the Website after any changes to this policy, you acknowledge and agree to the updated terms.

Last Updated: 1 April 2024