At Solitude World, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement explains how we collect, use, disclose, retain and safeguard personal information provided to us or otherwise collected by us, regardless of the method or channel through which it is obtained.
This Privacy and Data Collection Policy details how Solitude World (“we”, “us”, “our”) collects, uses, discloses and safeguards personal information acquired from users (“you”, “your”) globally, in accordance with the General Data Protection Regulation (GDPR), where applicable, and other relevant global data protection laws.
1. Information We Collect:
We may collect various types of information, including but not limited to:
- Personal Information: Name, email address, postal address, phone number, username and password.
- Interests and Preferences: Information you choose to provide about your travel, diving, destination and trip preferences.
- Usage Information: IP address, browser type, operating system, referring URLs and actions taken on the Website.
- Cookies and Tracking Technologies: We use cookies, web beacons and similar technologies to enhance your experience on the Website and for analytics purposes.
2. Legal Basis for Processing:
We process your personal information based on one or more of the following legal grounds:
- Your consent.
- To fulfil our contractual obligations with you.
- To comply with legal obligations.
- To protect your vital interests or those of another person.
- For the performance of a task carried out in the public interest or in the exercise of official authority.
- For our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
3. How We Use Your Information:
We may use the information collected for the following purposes:
- Providing and improving our services.
- Personalising your experience on the Website.
- Communicating with you regarding updates, promotions and news.
- Administering competitions, prize drawings, surveys and promotions, including contacting entrants and selected winners.
- Managing subscriptions and customer relationships through our CRM platform.
- Sending marketing communications where you have consented to receive them and personalising those communications based on the interests and preferences you have provided.
- Analysing trends and usage patterns.
- Preventing fraudulent activities and ensuring the security of our services.
- Complying with legal obligations.
4. Disclosure of Information:
We may disclose your information in the following circumstances:
- With your consent.
- To third-party service providers who assist us in operating the Website, managing our bookings, administering forms, competitions, prize drawings or promotions, delivering communications and maintaining our CRM platform.
- To comply with legal obligations or respond to lawful requests from authorities.
- In connection with a merger, acquisition or sale of assets.
We do not sell your personal information. We only disclose it as described in this policy, with your consent or as required or permitted by law.
5. Data Subject Rights:
You have certain rights regarding your personal information under the GDPR, where applicable, including the right to:
- Access and obtain a copy of your personal data.
- Rectify inaccuracies in your personal data.
- Erase your personal data (“right to be forgotten”).
- Restrict the processing of your personal data.
- Object to the processing of your personal data.
- Data portability.
- Withdraw your consent at any time where processing is based on your consent.
- Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us using the information provided below.
6. Data Security:
We implement appropriate technical and organisational measures to ensure the security of your personal information and to protect it against unauthorised or unlawful processing and accidental loss, destruction or damage.
7. International Data Transfers:
Your information may be transferred to and processed in countries outside of the European Economic Area (EEA) where data protection laws may differ. We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection or where appropriate safeguards are in place.
8. Data Retention:
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Where you have consented to receive marketing communications, we may retain your contact information and stated interests and preferences for as long as you remain subscribed. You may unsubscribe or withdraw your marketing consent at any time.
After you unsubscribe, we will stop using your personal information for direct marketing. We may retain limited information where reasonably necessary to record your request, comply with legal obligations or prevent further marketing communications from being sent to you.
Information collected solely to administer a competition or prize drawing will only be retained for as long as reasonably necessary to administer the competition or prize drawing and meet any applicable legal or administrative requirements. It will not be used for ongoing marketing unless you have separately consented to receive marketing communications.
9. Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on our website. These cookies are used exclusively for the functionality of our website and are not intended to track any activities outside of our domain. You can adjust your browser settings to refuse cookies, but this may impact certain functionalities. By continuing to use our website, you consent to the use of cookies as described herein.
10. Complaints:
If you believe that we have not complied with applicable data protection laws, you have the right to lodge a complaint with a supervisory authority.
11. Changes to this Policy:
We reserve the right to update or modify this Privacy and Data Collection Policy at any time. We will notify you of any changes by posting the revised policy on the Website with an updated effective date.
12. Contact Us:
If you have any questions or concerns regarding this Privacy and Data Collection Policy, or if you wish to exercise your data subject rights, please contact us at emailus@solitude.world.
Last Updated: 23 August 2026